Dazzle & Bake - Creative Cakes and Yummy Treats
   Terms & Conditions Dazzle & Bake Cakes  

Cakes
Most of our cakes provide on average 20 -25 portions. We do not offer exact dimensions as each cake is hand crafted in freehand. We have never had a customer complaint with regard to cake portions. 
 
All cakes are made of vanilla sponge with jam and butter cream unless stated otherwise.
 
We do make gluten free, diabetic and organic cakes.  Please contact us for more details.

Sponge cakes do not have nuts as an ingredient but there may be nut traces present.
Fruit cakes do contain nuts and alcohol.

 
 Wedding Cakes

Where ever possible order your wedding cake for the day before it is required
 
You will always be given written order confirmation. Please check it and notify us if anything is not correct.

Specialised wedding cake stands  can be hired costing   £20.00, along with a deposit of£20.00 which is to be refunded when the stand is returned (within five days.)
Delivery and set up can be arranged and will incur an extra charge

Cake Storage and Shelf Life
 
• All cakes should be stored in a cool dark place on a flat sturdy surface.
• Never put cakes in the fridge other than fresh dairy cream cakes.
• Sponge, Chocolate and Carrot cake will keep for one week after delivery.
• Fruitcake last perfectly well for months not years.


Orders

We require 5 working days notice (Occasionally 3) on all cakes ordered,
 Six weeks for wedding cakes.
Please check your order thoroughly before payment.
For bespoke cakes, our decorators can only create the finished article from what they interpret from the wording of your order.
It is not possible to create exact specifications when modeling food, just a graphical representation.
24 hours after your cakes has been ordered, any further alteration will carry a £5.00 administration fee.
If an inscription colour or any other choice is left un-selected on your order then we reserve the right to use our own discretion. Please order as early as you can to avoid dissapointment.


Payment
 
We require 50% non refundable deposits on all Cakes. The balance is required on delivery/collection. 
 We accept cash, cheques and Paypal. Cheques must be cleared before delivery.

Delivery Or Collection
 
 All cakes are delivered boxed.
You are welcome to collect your cake at anytime between the hours of 9am and 5pm, Monday to Friday and 9 to 1pm saturday
please confirm when collection will be.
We only deliver free within a 5 mile radius.
We try not to deliver on Sundays or bank holidays but we do try to meet all of our customer's requirements where possible. 
All cakes will be delivered on your chosen delivery date. We do not offer specified time deliveries. If you require your cake before a specified time you must choose a delivery date for the day before. Our cakes keep perfectly fresh for one week!
We can deliver to neighbours if you are out. Please specify your neighbours complete address.

Cancellation
 
There will be no refund on cakes cancelled less than 2 days prior to collection or delivery.

Complaints 

Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day( in most cases)
 
You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake. 
Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible.
Cakes, or part of cakes, must be returned within three days to ensure we are able to fairly assess the nature of the complaint.
The maximum refund we offer is the value of the cake and delivery. Further compensation is not available.
 
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